Refund Policy
As our eBooks are a Digital Product, as soon as you purchase you have access to all the content provided. Therefore, you hereby acknowledge that your purchase cannot be cancelled and that That Johnston Life (the Seller) is not obliged to provide you with a refund.
Refunds for the Product shall only be given in line with our terms & conditions:
If there is a technical issue that the Seller is responsible for, which has prevented you from accessing the Digital Product within 48 hours of purchasing;
If a duplicate payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund; or
If your payment was not a genuine transaction (e.g. card fraud etc).
Change of Mind & Early Termination:
Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the Product is not suitable for you, we will not be able to refund you.
Technical Issues:
The Product may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product’s performance. Issues of this nature are not necessarily the result of an oversight during the Product’s development and may therefore often be out of the Seller’s control. Nonetheless, the Seller shall always strive to rectify these issues in a timely manner to ensure the Product’s optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to your overall access and usage of the Product, experiencing them will not constitute grounds for a refund.